How to request account deletion
To delete your Trovah account, follow these steps:
- Email support@trovah.app from the email address on your account.
- Use the subject line: Account deletion request.
- Include your full name, phone number on the account, and whether you are a buyer, vendor, or rider.
- In the app, you can also open Profile → Help Center → Customer Service and request account closure there.
- We will verify that you own the account before deleting it.
What data we delete
After we verify your request, we delete or irreversibly anonymize personal data associated with your account, including:
- Profile details such as name, email, phone number, and account credentials
- Application and KYC materials you uploaded (for example rider NIN or identity photos), where stored for your account
- Saved addresses, preferences, notification tokens, and in-app settings
- Wallet payout bank details linked to your profile, where no longer required for legal retention
What we may keep
Some records may be retained for a limited period when required for fraud prevention, dispute resolution, tax, accounting, or applicable law (including NDPR expectations in Nigeria). Retained records are restricted and are not used for marketing.
- Transaction and delivery records needed for financial reporting or dispute history
- Security and abuse logs needed to protect Trovah and other users
- Information we must keep under legal or regulatory obligations
Timing
We aim to confirm your request within a few business days and complete deletion within 30 days of verification, unless a longer retention period is required by law. You will receive an email confirmation when the account has been closed.
Contact
Questions about account deletion: support@trovah.app
Developer: Jaflah Software Development Company (https://jaflah.dev)